Support

Bugzilla Support Options

The options described here are for installation, administration, and customization support for Bugzilla server software. If you are an end-user of a Bugzilla, please consult the support options made available by that Bugzilla's owner. Support for other Mozilla products (such as Firefox or Thunderbird), can be found at http://www.mozilla.org/support/.

Where to Ask Questions

  • mozilla.support.bugzilla - This newsgroup is for Bugzilla users and administrators of Bugzilla sites to ask for help or share information. This newsgroup is also gatewayed to a mailing list, support-bugzilla@lists.mozilla.org, which you can subscribe to or browse the archives by visiting the list information page. This mailing list was previously known as "mozilla-webtools" and was renamed on January 10th, 2006. Archives of the previous 8 years of messages prior to that date can be found in Google Groups.
  • #bugzilla on irc.mozilla.org - Most of the Bugzilla developers are on this IRC channel. (although you may have to be patient to get our attention, since we aren't always watching the window).

    Note: The easiest way to get onto IRC is to use the Bugzilla IRC Gateway, which will let you chat with us without installing anything on your computer.

    We'll be happy to help you out if you need some quick one-on-one assistance with something related to Bugzilla. (You may have to be patient to get our attention, since we aren't always watching the window). This is also a good place to hang out if you just want to see the up-to-the-minute happenings while we're reviewing and coding.

Private Emails Do Not Help Others

If you mail one of the Bugzilla developers directly with a support question, you're likely to be ignored. This doesn't mean that we don't want to help you out, on the contrary, we very much want to see you succeed in using Bugzilla. It's just that we don't like answering the same questions over and over again, and one-on-one support is pretty difficult via email. Thus we provide our general support in a public forum (the newsgroup and mailing lists mentioned above) where the questions and answers get archived and can be used by future Bugzilla admins at their leisure. This also allows other knowledgable Bugzilla admins help us out in providing support. We'll also try to help out on the IRC channel (see above) when possible (it's just easier that way).

Commercial Support

Bugzilla is a community supported project. This means we don't directly offer any commercial support, but rather provide the public forums listed above where you can get assistance. If you're still looking for commercial support for Bugzilla, however, you might try one of these consultants who have offered their services.